Reflex Express Values
Reflex Express's Values
As one of the Spain's leading premium express delivery companies, our people are at the heart of our business. We strive to deliver a great customer experience every time, and aim to do this through our corporate values - Service, Relationships and Teamwork. Our values underpin our strategy and we aim to reflect them in everything that we do.
Service
We are passionate about delivering excellent service to every customer.
We keep our promises and do what we say we will do.
Our passion to provide customers with value and service drives everything we do.
Relationships
Great relationships between colleagues, and between colleagues and customers, are the bedrock of our business.
• We value long lasting relationships with our colleagues and customers
• We keep colleagues
and customers informed about changes that affect them
• We listen to people’s needs and
concerns, and act on what they tell us
• We are honest and straightforward in our
conversations.
Teamwork
Our business is all about good teamwork. Making teamwork one of our core values places great emphasis on us getting it right, for our colleagues and our customers. We work together with our colleagues to deliver great results:
• We treat our colleagues with respect and recognise that everyone has an important role to
play
• We trust colleagues to take ownership of customer relationships
• We make sure
colleagues have the support, tools and training to do their job well.